Refund policy

Return & Refund Policy

We hope you love your purchase from MB Skincare Salon. Due to the professional and personal nature of the products we carry, please review our return policy before making a purchase.

Returns

We accept returns of eligible merchandise within 30 days of delivery.

To be eligible for a return:

Products must be unused, unopened, and in their original packaging
Products must be in resalable condition
Proof of purchase is required
Returns must be requested within 30 days of delivery

For health, hygiene, and product-integrity reasons, opened or used skincare, cosmetics, and personal-care products are final sale and cannot be returned or exchanged.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival.

If an item arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery so we can make it right.

We may request photographs of the product, packaging, and shipping materials to process your request.

Refunds

Once an eligible return is received and inspected, we will notify you regarding approval.

Approved refunds will be issued to the original form of payment. Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping and delivery charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was sent incorrectly by MB Skincare Salon.

We recommend using a trackable shipping method, as MB Skincare Salon cannot be responsible for returned packages that are lost in transit.

Final Sale Items

The following items are not eligible for return or refund:

Opened or used skincare, cosmetics, or personal-care products
Items marked Final Sale
Gift cards
Shipping and local delivery charges

Product Recommendations & Skin Reactions

Our team is happy to help you select products appropriate for your skin before purchasing. Individual skin responses can vary, and a product not meeting personal preferences or expectations does not necessarily indicate that the product is defective.

If you experience an unexpected reaction, discontinue use and contact us so we can assist you.